top of page

Refund Policy

Last Updated: February 15, 2026

Thank you for shopping with Ebikes&More.
We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and responsibilities regarding returns, exchanges, and refunds.

1. Return Window

You may request a return within 14 days of delivery of your item.

To be eligible for a return:

  • The item must be unused

  • The item must be in original packaging

  • All accessories, manuals, chargers, and parts must be included

  • The product must not show signs of wear, damage, or installation

Returns requested after 14 days may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Used electric bikes

  • Products with scratches, damage, or wear

  • Batteries that have been installed or charged

  • Items missing original packaging

  • Gift cards

  • Clearance or final-sale items

  • Customized or special-order items

3. Electric Bike Returns (Important)

Electric bikes are large and sensitive items. Please read carefully:

A return will only be accepted if the bike:

  • Has not been ridden

  • Has not been assembled (other than basic inspection)

  • Has no odometer usage

  • Is returned in the original shipping box with protective packaging

If the bike has been used or assembled, the return may be refused.

4. Return Authorization (Required)

Before returning any item, you must contact us first to obtain a Return Authorization (RA).

Contact us at:

Email: contact@ebikesandmorellc.us
Phone: +1 352-373-6573

Returns sent without authorization may be refused.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery

  2. Provide photos and/or video of the damage

  3. Keep all packaging materials

We will provide a replacement part, repair solution, or replacement product when applicable.

Do not return damaged items without contacting us first.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Electric bike return shipping may require freight shipping and can be expensive.

  • Original shipping fees are non-refundable.

If a return is approved due to our error (wrong item or defective), we will cover return shipping.

7. Restocking Fee

Approved returns may be subject to a restocking fee of up to 15% of the product price.

This fee helps cover inspection, handling, and repackaging costs.

Shipping and freight charges are non-refundable.

8. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • Approved refunds are issued to the original payment method

Refund processing times:

  • Inspection: 3–5 business days

  • Bank processing: 5–10 business days

Your bank or credit card provider may require additional processing time.

9. Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

If the order has already shipped:

  • It will be treated as a return

  • Shipping charges will not be refunded

10. Exchanges

We replace items only if they are defective or damaged.
If you need an exchange, please contact us and we will assist you.

11. Refused Deliveries

If a shipment is refused or undeliverable due to an incorrect address:

  • Return shipping and carrier fees will be deducted from your refund

  • Additional shipping charges may apply for reshipment

12. Chargebacks

Please contact us before opening a payment dispute or chargeback.
We are committed to resolving issues quickly.

Opening a chargeback without contacting us may delay resolution and affect eligibility for a refund.

13. Contact Us

For any return or refund request, please contact:

Ebikes&More
2133 NW 6th St
Gainesville, FL 32609
United States

Email: contact@ebikesandmorellc.us
Phone: +1 352-373-6573

bottom of page